HomeFinance When You Should Buy Extended Warranties – And When You Shouldn’t
When You Should Buy Extended Warranties – And When You Shouldn’t
Written by Steve Kroening
Friday, 23 March 2007
A
few weeks ago, a tree company dropped a limb on the power line to our
house and sent a massive surge through our house. The surge blew out
almost all of our appliances and a few small electronics. So we had to
buy all new appliances (thankfully, the tree company’s insurance paid
for most of the damage).
When you buy electronics
these days, regardless of size or cost, the salesperson always asks if
you want to purchase an extended warranty. So we listened to sales
pitch after sales pitch in our quest to fix our kitchen. Thanks to
shorter manufacturers’ warranties, the offerings seem like a smart
move. But buyer beware! While a few of the warranties are worthwhile,
most of them are a waste of money. Here’s how to tell which ones to buy
and which ones to avoid at all costs.
First of
all, remember that the sales staff is paid to play on your fear of the
worst-case scenario. Such scenarios do happen, but they’re so rare that
placing a large bet that they will happen (which is essentially what an
extended warranty is) is not a wise use of resources. Heeding Jesus’
warning to not worry can definitely save you some money here. Over
time, and considering all warranty payouts for repairs and
replacements, you’d typically spend a lot less money if you never
bought an extended warranty than if you always bought one.
Make
your decision to buy a warranty based on rational thinking, not the
emotions that come up when you hear the sales pitch. The electronic
components of a product almost never break (unless they’re hit by a
power surge, as we found out). So if you’re buying something that is
primarily made up of these components (which includes most warranted
products), save your money. The chances it will break are almost nil.
When
most products fail, it’s a moving part that’s worn out. This can
include a motor, a belt, an icemaker or dispenser, or a turntable in a
microwave. Beyond that, there just aren’t too many gadgets with a lot
of moving parts. This should tell you that the chances of having a
problem are really small. And the cost to fix these parts if they do
fail is rarely more expensive than the cost of a warranty.
Products
such as ovens, stoves, freezers, most refrigerators, stereos, and
digital cameras have almost no moving parts. So a warranty is pretty
much worthless. And it’s better to replace anything that costs less
than $300 than to pay for a warranty. Most microwaves, for instance,
are cheaper to replace than to repair or insure.
(continued below)
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There
are exceptions to every rule. So we can’t say that you shouldn’t ever
buy warranties. Plasma TVs, for instance, typically have a lifespan of
about 10,000 hours (though that’s improving, I understand). If you
watch as much TV as most Americans, then you’ll want to buy the
extended warranty (or watch less TV). This goes for some of the really
high-end rear-projection TVs now on the market as well.
Laptop
computers are another exception – especially if you carry them around a
lot (isn’t that why you buy a laptop?). Unlike desktops, laptops tend
to break more frequently. Every laptop I’ve owned has needed a service
call within the warranty period. But none of my desktops have ever
needed service.
If you’d like to see what
Consumer Reports and consumer advocate Clark Howard say about extended
warranties, take a look at this video
(recommended only if you have high speed Internet). If I haven’t
convinced you to stay away from most extended warranties, maybe they
will.
PS.
If you still want to buy an extended warranty, look for the ones
straight from the manufacturer. They tend to be cheaper and more
comprehensive.